Raise Customer Statisfaction… Lower Costs… Generate Revenue…

Optimum CRM, Inc., (OCRM) provides inbound telephone and interactive technical, pre-sales, and billing call center services for residential and commercial internet technology companies both large and small seeking to maximize their Customer's satisfaction and retention. OCRM partners with Broadband, Cable, DSL, Dialup, Fixed Wireless, WiFi providers and Internet products companies.

OCRM is a Customer Relationship Management company that provides a "high-tech, human-touch" approach that couples highly skilled technical support and customer service representatives with advanced customer and information management technologies. OCRM is an integrated 24x7, multi-channel service, including phone, e-mail, Web and chat. We focus on developing long-term strategic relationships with clients in customer-intensive industries, including Broadband, Cable, Fixed Wireless, and dialup Internet services as well as direct satellite broadcasting, PC and peripherals manufacturers, telecommunications, technology and on-line financial services companies.

In addition, OCRM’s consulting practice provides assessments/audits to help define client CRM/eCRM strategies, and define call center solutions. As an example, OCRM’s consulting services can help you successfully build your RFQ.

OCRM's customer care is all about relationships, speed, expertise, cost and control. OCRM provides a fully integrated, customer-driven contact center to help you keep your customers satisfied and coming back for more.

To learn more about how OCRM can help your organization, give us a call (561-995-2388 x1002), drop us a line, or download Optimum CRM.pdf ("Left Click" to view, "Right Click" to download -- Requires Acrobat Reader).