Raise Customer Statisfaction… Lower Costs… Generate Revenue…

Optimum CRM, Inc., (OCRM) is a privately held company with our headquarters in Southern Florida. OCRM provides inbound telephone and interactive technical, pre-sales, and billing call center services tailored to maximize Lifetime Customer Value.

OCRM’s Core Principles
OCRM was founded on 3 core principles: Increase Customer Satisfaction, Lower Contact Center Costs, and Generate Client Revenue.

OCRM’s Mission
To provide our customers superior customer contact services that add Lifetime Customer Value to their customer relationships.

OCRM’s Committment
Optimum CRM is a professional organization dedicated to providing the highest quality telephone and interactive technical, pre-sales, and billing call center support services, while achieving higher Customer Satisfaction and retention using our skills to reduce cost and produce Revenue. By outsourcing with OCRM, clients turn their Contact Center from a Cost Center into a Profit Center.

Our collective experience includes companies in the "Top 10" of the following industries: Broadband, Cable, Fixed Wireless, and dialup Internet services as well as direct satellite broadcasting, PC and peripherals manufacturers, telecommunications, technology and on-line financial services companies. OCRM is a company with vast Call Center Operational, Sales, Marketing, and Management experience in serving technology companies.

To learn more about how OCRM can help your organization, give us a call (561-995-2388 x1002), drop us a line, or download Optimum CRM.pdf ("Left Click" to view, "Right Click" to download -- Requires Acrobat Reader).